Airport Service Quality (ASQ)

ASQ is the world-renowned and globally established global benchmarking programme measuring passengers’ satisfaction whilst they are travelling through an airport. 

The ASQ programme provides the research tools and management information to better understand passengers’ views and what they want from an airport’s products and services. 

Making your airport more competitive is good business, and increasing passenger satisfaction will provide you the necessary edge over your competition.

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Current Winners (2016)

Airports Council International (ACI) is pleased to announce the recipients of its annual Airport Service Quality (ASQ) Awards for 2016.

Best Airport by Region (over 2 million passengers per year)

1st place

Guayaquil Airport (GYE)

2nd place (tie)

Nassau Airport (NAS)     Punta Cana Airport (PUJ)

3rd place (tie)

Aruba Airport (AUA)     Quito Airport (UIO)

Best World´s Airport by Size (2-5 million passengers per year)

1st place

Guayaquil Airport (GYE)

Best Airport by Region (under 2 million passengers per year)

1st place

Puerto Plata Airport (POP)

Best Airport by Size and Region

2–5 million passengers per year

Guayaquil Airport (GYE)

5-15 million passengers per year

Punta Cana Airport (PUJ)

Best Improvement by Region

1st place

Aruba Airport (AUA)

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