24th ACI-LAC Assembly, Conference and Exhibition 
Panama City, Panama   •  1-2 September 2014
 

The annual meeting of top airports leaders and industry executives from Latin America and the Caribbean 


Presentations  

The 24th ACI-LAC Assembly, Conference & Exhibition featured presentations by airport industry leaders, which showcased the topic "Airports: shaping the future". 


Tuesday, 1 September 2015 

Oficial Opening, Welcome addresses and Keynote Speaker: 
Jorge Luis Quijano, CEO Panama Canal Administration - The Panama Canal, Shaping Global Trade

Session 1  A day in a life of an airport CEO in 2025 

Moderated Panel without presentations.

Session 2  Waves of the future

Travel and Hospitality - Eric Lipp, Executive Director, Open Doors Organization
The technology perspective - Catherine Mayer, Vice President, SITA
Aeroporto Internacional Tom Jobim - Luiz Rocha, President Rio-Galeao
Waves of future UNWTO - Alejandro Varela, Deputy Regional Director for the Americas, UNWTO  

Wednesday, 2 September 2015

Session 3  Can we get smart about security?

Moderador - Howard Eng, President and CEO, Greater Toronto Airports Authority
Airport Perspective - Agustín Arellano, CEO Aerostar Airport Holdings, LLC 
Administration Perspective - Mark Hatfield Jr., Deputy Administrator, TSA 
Next Generation Passenger Screening, A collaborative Effort - Alexis Long, Head Security Policy, Heathrow
Airline Perspective - Jeroen van Vliet, Deputy Senior VP, KLM Security Services, KLM Royal Dutch Airlines


Session 4  Doing it right when things go wrong 

Disaster Operations Group (DOGS) - Eddie Angeles, Associate Administrator for Airports, FAA
Miami International Airport - Joseph Napoli, Chief of Staff and Policy Advisor, Miami-Dade Aviation Dept.
Asiana 214 - Doug Yakel, Chief Press Officer, San Francisco International Airport

Session 5  Best practice in customer experience: Here´s what´s happening 

Clear the border faster - Tony Gugliotta, Senior VP Business Development, Vancouver Airport Authority 
Munich Airport - Michael Kerkloh, President and CEO, Munich International Airport 
Customer Experience priority for airports - Jorge Lukowski, Institutional Relations Director, AA2000 
Interactive communication with passengers - Augusto Macedo Santos, Director LAC and Brazil, ARINC 

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